Provide effective control of product quality and to assure our customers of a safe product at a satisfactory cost.

The major responsibility for product quality lies directly with our operators. The Quality Assurance department is here to provide them with the tools and direction to effectively control quality. Only high quality ingredients will be used in the manufacture of our products.

The Quality Assurance department audits process and product quality, to ensure that effective operator control is being maintained.

The Quality Assurance department audits supplier products to assure that our suppliers can maintain the level of quality that is necessary in our products.

All finished products are tested to assure reliability and safety for our customers.

The Quality Assurance department coordinates and monitors the efforts of all areas in the plant to provide solutions to supplier, manufacturing and field quality problems.

The Quality Assurance department monitors all operations for opportunities to continuously improve and to enhance the quality of the food we produce.

The Management and Board of Trustees of the Westby Creamery provide the environment and support necessary to implement the assurance of quality.